Frequently Asked Questions

Q: Who arranges the transfer of utilities?
We will inform the council, Water Corp, and strata company (if applicable) of the ownership change. You need to contact your gas, electricity, phone, and internet providers, as they require direct communication from you. We can help with this process through our concierge service.
Q: What experience do you have?
We have extensive expertise in strata management, led by a licensed real estate agent with 20 years of experience in strata property and management. As REIWA Accredited strata managers, we actively participate in the REIWA Strata Network Committee. Our focus on new developments and consulting for leading WA developers has resulted in the successful establishment and management of numerous large-scale schemes.
Q: What fees do you charge?
At Rezzi Strata we offer an all-inclusive management fee for our services. This means no hidden costs for our clients.
Q: How are Strata Company funds managed?
As a Licensed Agency, we manage Strata Company funds in REBA-regulated, individual Trust Accounts. Your funds are protected under the REBA Act and Code of Conduct, with all accounts subject to an annual compliance audit reviewed by DEMIRS, our regulating body.
Q: Do you accept commissions from any trades/service providers or insurance companies?
At Rezzi Strata, we believe in relationships and do not accept any commissions from trades, service providers, or insurance companies. Our commitment is to provide unbiased and transparent strata management services, ensuring that all decisions are made in the best interest of our clients without any financial incentives influencing our recommendations.
Q: What are we paying for with our strata levies?
Strata levies cover a range of expenses necessary for the upkeep and management of the property. This includes building insurance, maintenance and repairs of common areas, cleaning, gardening, and administrative costs. These levies ensure that the property remains in good condition and that all necessary services are provided.
Q: Do I have to pay or share my credit card information to receive the quote?
No, you absolutely don’t. The quote we provide is free of charge.
Q: Can I get a customised conveyance quote?
Yes, you can. If you believe your circumstances are unique call us on 1300 001 358 for a customised quote.
Q: What Does The Quote Include?
Our quote includes:
  • Our professional service fee: We will provide you the exact amount it will cost you should you hire us for your settlement. Rest assured we will charge you no more than a fair service charge. Say goodbye to ridiculous conveyancing costs!
  • Estimated stamp duty: Our property conveyancing team has a firm grasp on WA’s property tax regime. This means we will give you an exact stamp duty figure based on the property purchase price.
  • Landgate & other government fees: We’ll provide you with an itemised list of Landgate charges and other state fees applicable to your settlement.
  • Verification of identity provider fees: We’ll even provide you with an estimate for the identity verification cost for everyone involved. We leave nothing out.
Q: Are there any hidden charges?
There are none. You will not receive any rude surprises from us.
What is a conveyancing contract review?
A conveyancing contract review examines the REIWA Offer and Acceptance (O&A) contract for the purchase of a property in WA. It ensures that you understand the contract and reduces the likelihood of future disputes or complications.
Why do I need a conveyancing contract review?
A contract review provides a detailed analysis of your potential contractual obligations, helping you to avoid later disputes.
How can a contract review service improve my property transaction?
Engaging a contract review service provides peace of mind, identifies potential problems or inconsistencies, and helps you negotiate favourable terms for the best possible deal.
What should I look for in a contract review service?
Consider reputation, track record, knowledgeable professionals, transparent pricing, and client-centric approach. Prioritize firms with solid conveyancing expertise, clear communication, and transparent pricing to protect your interests throughout the transaction.
Does your contract review include a review of strata company records?
Our contract review focusses on the contract and not the pre-contract strata disclosure documentation.
Can you review the contract for an off-the-plan purchase?
Our expertise is laser-focussed on standard contracts that use the REIWA Offer and Acceptance (O&A). If you requires a contract review for an off-the-plan purchase we can recommend a good solicitor.
Q: Will you communicate regularly with me?
Without regular communication, conveyancers may miss important details that will jeopardise settlement. We’ve heard of cases where a settlement agent dealing with a seller has simply assumed that the seller knows what date to move out on, and how to hand keys over – when in reality the seller was waiting to be contacted – leading to the seller still living in the property come settlement date! The right settlement agent will regularly contact you, your real estate agent, and the settlement agent acting for the other parties instead of making assumptions.
Q: Do you understand my situation?
Every property transaction is unique, so don’t choose a settlement agent that will treat you as a number. The property involved, the terms of the contract, and your personal situation are always going to be slightly different from the next person. You need a settlement agent who asks you the right questions about your unique situation – questions like “Are you planning a trip away from Perth during settlement?” and “Do you have any special concerns about the settlement process?”. Does the settlement agent you’re looking at do this? At Residential Settlements, we interview both you and your real estate agent before taking any action on your file. That way, we pick up every detail that might influence your settlement – especially the details that could cost you money.
Q: Will you put the appropriate amount of care into my property transaction?
Even the best conveyancers make mistakes when they’re dealing with too many files. These mistakes can include:
  • lodging the contract for stamp duty more than two months after signing of the Offer and Acceptance, leading to massive stamp duty penalties, or
  • transferring the wrong property because they glanced over the certificate of title instead of examining it correctly.
They can be avoided if conveyancers are given the opportunity to pay each situation the appropriate attention. That’s why the conveyancers at Residential Settlements never take on more than they can handle – we’re all about quality, not quantity.
Q: Are you a settlement agent, or a lawyer?
Under Australian law any qualified lawyer is qualified to carry out the work of a conveyancer. Lawyers can also give out legal advice. However, legal firms deal with a range of cases, most of which have nothing to do with property. Settlement agents, on the other hand, only deal with settlements – and they devote all their attention to settlements, every day. For a better working knowledge of the ins and outs of the settlement process, use a licensed settlement agent, not a lawyer.
Q. Do you charge a fixed fee?
When it comes to the most important transaction you’ll ever make, there are many more considerations than just money. But naturally, fees remain a big consideration for many buyers and sellers. That’s why when you get a quote from a settlement agent, you need to know:
  • Is the fee quoted all-inclusive?
  • Is it a fixed fee, or are you going to pile on extra fees after settlement if my case gets too complicated?
At Residential Settlements, we not only provide the best service to ensure value for money – we also make fees uncomplicated. Ask us for a quote, and you’ll get a single amount inclusive of government taxes and our own settlement fee. The amount we quote you will rarely change at the end of settlement, because unlike some, we provide you with a realistic estimate of disbursement fees at the start of settlement – so you aren’t charged with unexpectedly high fees later.
Q: Where do you buy properties?
We buy properties throughout Western Australia but specialise in inner city and river suburbs in Perth.
Q: How much do you charge?
The service we provide for each client is slightly different so our fees are quoted upfront following our initial consultation call.
Q: Do you get a fee from the real estate agent?
No. We don’t accept kickbacks or commissions from real estate agents.
Q: Who pays you?
Our fees are paid by the buyer because that’s who we act for. Our buyer advocacy services are designed to serve buyers, not sellers.
Q: Where do you do pre-settlement inspections?
Our pre-settlement inspection services are restricted to within 20 km of the Perth CBD
Q: What's included in your pre-settlement inspection?
Our pre-settlement inspection is designed to ensure that the seller complies with all of their obligations under the contract. And those obligations include all of the 'hidden' obligations contained within the Joint Form of General Conditions.
Q: Am I required to attend the pre-settlement inspection?
No. We can attend on your behalf.
Q: How much do you charge?
Our fee is based on the size of the property. Please contact us for a quote.
Q: There’s a mortgage on the property. What do I do?
The mortgage on the property will either need to be discharged or refinanced prior to the property being transferred into the name of the Executor or Administrator.
Q: What can delay the process?
Once probate is issued, the primary delay usually comes from the refinance of an existing mortgage.
Q: How long will the process take?
The process will take approximately 4 weeks from the date we receive the original probate or letters of administration.
Q: Can I get started before the issue of probate?
No. We’re required by law to include a certified copy of the probate or letters of administration along with the Transmission Application.
Q: Will I get a cheaper deal if I go direct to the bank?
When a customer deals with a bank directly, the bank is only considering themselves and the products they have available to offer. My role as a mortgage broker is to do the shopping around to ensure we are getting you a competitive finance deal.
Q: How do we know you'll get us the best deal for our loan?
My focus is solely on you. As a fully accredited mortgage broker we are bound by a best interest duty, which simply means that we must ensure that our advice meets your objectives, financial situation and needs.
Q: Do you have a preferred lender or Bank?
We have access to over 30 different lenders that allows us to tailor a finance solution to meet your requirements.
Q: Why should I use a mortgage broker?
You wouldn’t take your beloved pet to your local GP for a check-up. You’d want take it to an experienced specialist, right? You need to think of your finances in the same way. Each of the banks have a different way of doing things. Their appetite will change for different things at different times. I work in the field of finance every day and work hard to find you the right finance solution
Q: What is the cost to use your service?
Free! We get paid by the banks upon successfully settlement of the finance. We receive an upfront and trailing commission based on the total loan size net of any offset funds for assisting you in securing the right loan. This is not loaded into the finance deal we secure in any way. As a licenced credit representative, we are doing all the heavy lifting for our lending partners. In some circumstances a fee may be payable depending on the complexity and nature of your situation. If fees are payable by you they will be detailed in a Credit Quote and not incurred without your prior written consent.
Q: My contract includes a Structural Inspection clause. Can I have a maintenance report completed?
The above reports both comply with AS 4349-2007 and the REIWA Major Structural Defects clause.
Q: How much do you get paid from your inspection partners?
We receive nothing from our inspection partners. Our partner relations are based on mutual trust and respect. We trust them to do quality work. We refer clients to one another regularly. It’s a win for our respective clients and for each other. In turn, our partners have partnerships with other suppliers who provide you with an end-to-end service.
Q: How much does a pre-purchase structural inspection cost?
Pre-purchase structural inspections start at $297 for units and apartments, and $397 for villas and houses. Once we have more information, we can provide you with a written quote.
Q: What type of report do I need?
If your contract includes the standard REIWA Major Structural Defects clause, you should obtain a structural report completed in accordance with Annexure A of AS 4349-2007. Both the above reports mentioned above comply with the standard. If your contract includes another "structural defects" clause, then seek advice from your buyer's agent, lawyer or conveyancer as to the most appropriate choice of inspection.
Q: How long will the report take?
You will receive your pre-purchase property inspection report via email within two working days of receipt of your order.
Q: When should I obtain a structural inspection?
The REIWA Major Structural Defects clause requires you to complete the inspection within a specified period. Failure to obtain your report within this timeframe could result in the clause being waived. And that could mean being forced to buy a property with a major structural defect.
Q: Are your inspectors qualified to complete a structural inspection?
Pre-purchase property inspections are completed by Jason Cotton from Select Property Inspections. Jason is a licensed building surveyor (BSP2411) and has completed over 7,000 property inspections.
Q: Can you do settlements outside of WA?
No, we're only licensed to conduct settlements in Western Australia.
Q: Do I have to attend settlement?
No. We attend settlement on your behalf.
Q: Do I have to attend your office?
No. Our settlement documentation is 100% electronic, so there's no need to attend our office.
Q: Do I have to pay upfront?
No, our fee is payable on the completion of your settlement.
Q: When should I appoint a conveyancer?
Your conveyancer is your contract representative and therefore should be appointed as soon as your offer is accepted.
Q: Are there any hidden charges?
No. Our settlement fee quote is accurate for a standard settlement based on the information you provide.