Rezzi Group Privacy Policy
This Privacy Policy explains how the Rezzi Group collects, uses, discloses, stores and protects personal information.
In this policy, Rezzi Group, we, us and our means the following entities, as applicable:
| Entity | Trading name | Details |
|---|---|---|
|
Rezzi Holdings Pty Ltd |
Rezzi ® |
ACN 651 974 097 |
|
Marcasite Holdings Pty Ltd |
Rezzi Conveyancing |
ABN 54 009 127 002, licensed real estate settlement agent TC SA617
|
|
Rezzi Buyer Advocates Pty Ltd |
Rezzi Buyer Agents |
ABN 20 620 866 060, licensed real estate agent TC RA81209 |
|
PFND Pty Ltd |
Rezzi Strata |
ABN 88 681 053 458, licensed real estate agent TC RA84909 |
Rezzi Holdings Pty Ltd owns and manages the Rezzi brand, website, group marketing, technology, administration and group oversight functions.
Conveyancing services are provided by Marcasite Holdings Pty Ltd T/A Rezzi Conveyancing.
Buyer agency services are provided by Rezzi Buyer Advocates Pty Ltd T/A Rezzi Buyer Agents.
Strata management services are provided by PFND Pty Ltd T/A Rezzi Strata.
The relevant Rezzi Group entity is responsible for the personal information it collects in connection with the services it provides. Rezzi Holdings Pty Ltd may also access personal information held by Rezzi Group entities for administration, reporting, compliance, technology, risk management, quality control and group oversight purposes.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.
- name;
- date of birth;
- residential address;
- postal address;
- email address;
- phone number;
- identity information;
- identity verification information;
- financial, payment or banking information;
- property transaction information;
- information contained in contracts, authorities, forms, correspondence and file notes;
- billing and payment records;
- trust account records, where relevant;
- marketing preferences;
- website enquiry and analytics information;
- information required for legal, regulatory, insurance, audit or compliance purposes.
3.1 Rezzi Conveyancing
- buyer, seller, proprietor and other party details;
- property address and title details;
- contract details;
- settlement date and transaction conditions;
- special conditions;
- lender and broker details;
- RevenueWA, duty, FHOG and settlement adjustment information;
- PEXA and electronic settlement information;
- bank account and payment details;
- trust account and settlement funds information;
- verification of identity information;
- verification of authority information;
- customer due diligence information;
- AML/CTF compliance information;
- source of funds and source of wealth information where required;
- correspondence with clients, agents, lenders, brokers, legal practitioners, other settlement agents and government agencies.
- client contact details;
- property brief and buying criteria;
- budget and financial capacity information;
- finance status and broker or lender details;
- preferred suburbs, property types and investment goals;
- risk profile and property selection preferences;
- property shortlists;
- inspection notes;
- due diligence findings;
- comparable sales and rental information;
- offer and negotiation instructions;
- contract status;
- customer due diligence and AML/CTF information where required.
- lot owner names and contact details;
- occupier or tenant details where relevant;
- strata roll information;
- lot details;
- levy and payment records;
- arrears and debt recovery information;
- meeting attendance records;
- proxy and voting records;
- correspondence with owners, occupiers, strata council members and contractors;
- maintenance requests;
- access details for maintenance purposes;
- photos, reports and evidence relating to maintenance, complaints, breaches, insurance claims or disputes;
- insurance and claims information;
- records required for strata company administration and compliance.
- website enquiries;
- group marketing and brand communications;
- analytics and advertising performance;
- technology and website administration;
- supplier and contractor management;
- group reporting;
- compliance and risk management;
- administration and business operations across the Rezzi Group.
- contact us;
- make an enquiry;
- request a quote;
- complete a form;
- appoint or engage us;
- provide instructions;
- provide identity or transaction documents;
- attend a meeting;
- communicate with us by phone, email, SMS, website form, social media or other means;
- use our website;
- subscribe to updates or marketing communications.
- real estate agents;
- buyer agents;
- settlement agents;
- legal practitioners;
- lenders, banks and mortgage brokers;
- strata companies and strata councils;
- lot owners, occupiers and tenants;
- property managers;
- government agencies and regulators;
- Landgate;
- RevenueWA;
- PEXA and electronic settlement platforms;
- identity verification providers;
- AML/CTF compliance providers;
- technology and cloud service providers;
- accountants, bookkeepers, auditors and insurers;
- contractors and service providers;
- publicly available sources;
- your authorised representatives.
- responding to enquiries;
- providing quotes;
- opening and managing client files;
- providing conveyancing, buyer agency, strata management and related services;
- communicating with you and other parties involved in a transaction, service or matter;
- verifying identity;
- verifying authority to act or deal;
- conducting customer due diligence;
- complying with AML/CTF obligations where applicable;
- preparing, reviewing and lodging documents;
- arranging and completing settlements;
- managing trust account transactions;
- managing strata records, meetings, levies, maintenance, insurance and disputes;
- assessing property requirements, acquisition strategy and transaction readiness;
- negotiating property purchases;
- billing, payment processing and debt recovery;
- managing client relationships;
- managing referrals and lead sources;
- marketing and service updates;
- website analytics, advertising performance and service improvement;
- quality assurance, training and supervision;
- administration, reporting, compliance and risk management;
- technology support, cyber security and system maintenance;
- responding to complaints, claims, disputes, audits, investigations or regulatory requests;
- meeting legal, professional, regulatory, tax, accounting, insurance and record-keeping obligations.
- providing services;
- managing enquiries;
- administration;
- group reporting;
- compliance;
- risk management;
- technology support;
- quality control;
- accounting and finance;
- legal and insurance purposes;
- marketing and client relationship management;
- group oversight by Rezzi Holdings.
- clients and their authorised representatives;
- other parties involved in a transaction, service or matter;
- real estate agents;
- buyer agents;
- settlement agents;
- legal practitioners;
- lenders, banks and mortgage brokers;
- Landgate;
- RevenueWA;
- PEXA and electronic settlement platforms;
- government agencies and regulators;
- strata companies and strata councils;
- lot owners, occupiers and tenants where relevant;
- property managers;
- contractors, trades and maintenance providers;
- insurers, insurance brokers, loss adjusters and valuers;
- building, pest and other property inspectors;
- accountants, bookkeepers and auditors;
- debt collection providers;
- identity verification providers;
- AML/CTF compliance providers;
- technology, cloud, website, CRM, practice management, accounting and IT support providers;
- marketing and analytics providers;
- professional advisers;
- courts, tribunals, regulators, law enforcement bodies or government agencies where required or authorised by law.
- you have authorised the disclosure;
- the disclosure is required or authorised by law;
- the disclosure is necessary to protect our rights, interests or legal position;
- the disclosure is necessary to prevent or respond to suspected fraud, unlawful activity, cyber security incidents or serious threats to safety.
Rezzi Conveyancing and Rezzi Buyer Agents may be required to conduct customer due diligence, identity verification, verification of authority, sanctions screening and other checks under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, the AML/CTF Rules and other applicable laws.
For those purposes, we may collect, use, store and disclose personal information, identity information, verification information and customer due diligence information.
We may disclose customer due diligence information to another business involved in your transaction where:
- the disclosure is for AML/CTF compliance, customer due diligence, identity verification, verification of authority or reliance purposes;
- the recipient is legally entitled to receive and rely on that information;
- the recipient has entered into a written reliance agreement or arrangement with us for the purposes of section 37A of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and any applicable AML/CTF Rules; and
- we consider the disclosure reasonably necessary for AML/CTF compliance or reliance purposes.
We will only disclose information that we consider reasonably necessary for the relevant purpose. This may include confirmation that customer due diligence has been completed, verification records, limited identity verification information, limited screening outcomes, risk assessment information, or redacted copies of documents or data used to verify identity or authority.
As a matter of practice, we will not disclose whole, unredacted copies of identity documents. Where identity document evidence is provided, it will be limited, redacted or masked so far as reasonably practicable, and will not include personal information that we do not consider necessary for the recipient’s AML/CTF reliance or compliance purpose.
We will not disclose suspicious matter reports, internal AML/CTF escalation notes, internal compliance deliberations, or information that we consider unnecessary, inappropriate, unlawful, or inconsistent with our professional, confidentiality, privacy or AML/CTF obligations.
Another business may rely on customer due diligence performed by us, but only where permitted by law and where a written reliance agreement or arrangement is in place.
We may also rely on customer due diligence performed by another reporting entity where permitted by law and where we consider it appropriate to do so.
Identity verification information, customer due diligence information, source of funds/source of wealth information, trust account information and AML/CTF records are treated as high-sensitivity operational records.
We take steps to restrict access to these records to people who require access for their role, our services, compliance, supervision, audit, legal or risk management purposes.
Some personal information may be accessed by authorised contractors or service providers located outside Australia.
This may include:
- website development and support providers in India;
- virtual assistants and administrative support providers in the Philippines;
- cloud, technology, software, analytics, advertising, email or support providers whose systems or personnel may be located outside Australia.
Offshore access may occur for purposes including:
- website maintenance;
- development and troubleshooting;
- administrative support;
- client service support;
- file processing;
- technology support;
- cloud hosting and storage;
- analytics and advertising;
- business operations.
We take reasonable steps to protect personal information accessed by overseas contractors or service providers. These steps may include restricted access, secure accounts, role-based permissions, confidentiality obligations, and two-factor authentication where required or available.
When you use our website, we may collect information such as:
- IP address;
- device and browser information;
- pages visited;
- time spent on the website;
- referral source;
- campaign and UTM data;
- form submissions;
- cookie and pixel data.
We may use tools such as Google Analytics, Meta Pixel, Google Ads tags and similar technologies to:
- operate and improve our website;
- understand how people use our website;
- measure advertising performance;
- attribute enquiries to marketing channels;
- improve campaign relevance;
- conduct remarketing or retargeting where permitted.
You can adjust your browser settings to refuse or limit cookies. Some parts of the website may not work properly if cookies are disabled.
Third-party platforms such as Google and Meta may also collect and use information in accordance with their own privacy policies and settings.
We may use personal information to send you updates, newsletters, educational content, invitations, service information or marketing communications where permitted by law.
You may receive marketing communications from the Rezzi Group entity you contacted or engaged.
Rezzi Holdings may also send group-level marketing communications in the future where permitted by law.
Each Rezzi Group entity maintains separate marketing lists.
You can unsubscribe from marketing communications at any time by using the unsubscribe function in the communication or by contacting the relevant privacy contact listed in this policy.
We may retain your contact details on a suppression or unsubscribe list to make sure we honour your unsubscribe request.
- secure electronic systems;
- password protection;
- restricted staff and contractor access;
- two-factor authentication where required or available;
- role-based access controls;
- secure document storage;
- secure destruction or de-identification where appropriate;
- staff supervision and training;
- IT and cyber security support;
- access removal when a person no longer requires access.
We retain personal information for as long as reasonably required for our services, business operations, legal obligations, professional obligations, trust account obligations, insurance, audit, tax, accounting, compliance or dispute-management purposes.
As a general rule:
- Rezzi Conveyancing files are retained for 7 years from the time all monies have been discharged from the relevant trust account;
- Rezzi Buyer Agents files are retained for 7 years from the time all monies have been discharged from the relevant trust account;
- Rezzi Strata files are retained for 7 years from the time all monies held in trust for the relevant strata company or matter have been dispersed;
- Rezzi Holdings records are retained for as long as reasonably required for business, legal, tax, insurance, compliance, marketing, reporting or dispute-management purposes.
When personal information is no longer required, we may securely destroy it, de-identify it, archive it, or restrict access to it, subject to legal and business requirements.
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
We may need to verify your identity before responding to an access or correction request.
In some cases, we may refuse access or correction where permitted by law. If we do so, we will explain the reason where it is reasonable and lawful to do so.
If you have a concern or complaint about how we handle personal information, please contact the relevant privacy contact listed below.
We will consider your complaint and respond within a reasonable time
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
| Service / entity | Privacy contact |
|---|---|
|
Rezzi Holdings Pty Ltd / Rezzi
|
Peter Fletcher, peter@rezzi.com.au |
|
Rezzi Buyer Advocates Pty Ltd / Rezzi Buyer Agents
|
Peter Fletcher, peter@rezzi.com.au |
|
Marcasite Holdings Pty Ltd / Rezzi Conveyancing
|
Ivy Molina, ivy@rezzi.com.au |
|
PFND Pty Ltd / Rezzi Strata
|
Nikki McKenzie, nikki@rezzi.com.au |
This Privacy Policy applies to all personal information (within the meaning of the Privacy Act 1988 (Cth) collected by Rezzi Holdings Pty Ltd (Rezzi) and any subsidiaries, being Marcasite Holdings Pty Ltd and Rezzi Buyer Advocates Pty Ltd (collectively, Subsidiaries), including via the website located at www.rezzi.com.au (Site) and governs the manner in which Rezzi and its Subsidiaries will collect, use, maintain and disclose that information collected from users (Users). This Privacy Policy applies to the Site and all products and services offered by Rezzi and its Subsidiaries.
If the information does not disclose your entity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
We may collect personal identification from Users in a variety of ways, including but not limited to, when Users visit our Site, subscribe to newsletters or tutorials, fill out an online form or request a settlement quote. We will collect personal information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site which may include the browser name, the type of computer or technical information about Users’ means of connection to our Site, such as the operating system and the internet service providers utilized and other similar information.
Our site may use cookies to enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, some parts of the Site may not function property. Third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information provided by you on our Site and elsewhere on the internet and use that information to provide measurement services and targeted ads. As a general rule, however, it is not possible to identify you personally from our use of cookies.
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include, but is not limited to your name, email address, phone number, details pertaining to any property transaction, physical or postal address, business names or company details.
- To improve customer service – information to provide us helps us respond to your customer enquiries and quote requests more efficiently.
- To personal user experience – we may use information to understand how our users as a group use the services and resources provided on our Site.
- To follow up – we may use the email address and phone number provided by the User to followup on a reasonable number of times and at reasonable times of the day following the provision of the quote.
- To send periodic emails – we may use the email address to send the User, information and updated pertaining to their quote requests or settlement. It may also be used to respond to their enquiries, request and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include news, updates and related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
- Referrals – we may use the information to inform our suppliers and property partners who are disclosed in this Privacy Policy (collectively, Property Partners) of any request for their services. However, this will only be provided if the User selects the option to enquire about the Property Partners service.
- Ryan Tripi of Westminster Finance.
- Jason Cotton of Select Property Inspections.
Rezzi will also customarily disclose personal information to our service providers who assist in operating the website. Your personal information may be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Rezzi and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your personal information may be transferred to recipients located in United States of America for the purpose of customer relationship management. You consent to us transferring your personal information to the United States of America in the knowledge that if your personal information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian law.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and data stored on our Site. We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find links to other the sites. We do not control the content on these sites and are not responsible for the practices employed by websites linked to from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We retain the right to update this privacy policy at any time. When we do, we will revise the updated date below.
We encourage Users to check this page for changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site will be deemed your acceptance of those changes.
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on 1300 001 358.
Last updated: Jan 10, 2022.
