PRIVACY POLICY
This Privacy Policy applies to all personal information (within the meaning of the Privacy Act 1988 (Cth) collected by Rezzi Holdings Pty Ltd (Rezzi) and any subsidiaries, being Marcasite Holdings Pty Ltd and Rezzi Buyer Advocates Pty Ltd (collectively, Subsidiaries), including via the website located at www.rezzi.com.au (Site) and governs the manner in which Rezzi and its Subsidiaries will collect, use, maintain and disclose that information collected from users (Users). This Privacy Policy applies to the Site and all products and services offered by Rezzi and its Subsidiaries.
If the information does not disclose your entity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
We may collect personal identification from Users in a variety of ways, including but not limited to, when Users visit our Site, subscribe to newsletters or tutorials, fill out an online form or request a settlement quote. We will collect personal information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site which may include the browser name, the type of computer or technical information about Users’ means of connection to our Site, such as the operating system and the internet service providers utilized and other similar information.
Our site may use cookies to enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, some parts of the Site may not function property. Third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information provided by you on our Site and elsewhere on the internet and use that information to provide measurement services and targeted ads. As a general rule, however, it is not possible to identify you personally from our use of cookies.
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include, but is not limited to your name, email address, phone number, details pertaining to any property transaction, physical or postal address, business names or company details.
- To improve customer service – information to provide us helps us respond to your customer enquiries and quote requests more efficiently.
- To personal user experience – we may use information to understand how our users as a group use the services and resources provided on our Site.
- To follow up – we may use the email address and phone number provided by the User to followup on a reasonable number of times and at reasonable times of the day following the provision of the quote.
- To send periodic emails – we may use the email address to send the User, information and updated pertaining to their quote requests or settlement. It may also be used to respond to their enquiries, request and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include news, updates and related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
- Referrals – we may use the information to inform our suppliers and property partners who are disclosed in this Privacy Policy (collectively, Property Partners) of any request for their services. However, this will only be provided if the User selects the option to enquire about the Property Partners service.
- Ryan Tripi of Westminster Finance.
- Jason Cotton of Select Property Inspections.
Rezzi will also customarily disclose personal information to our service providers who assist in operating the website. Your personal information may be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Rezzi and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your personal information may be transferred to recipients located in United States of America for the purpose of customer relationship management. You consent to us transferring your personal information to the United States of America in the knowledge that if your personal information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian law.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and data stored on our Site. We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find links to other the sites. We do not control the content on these sites and are not responsible for the practices employed by websites linked to from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We retain the right to update this privacy policy at any time. When we do, we will revise the updated date below.
We encourage Users to check this page for changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site will be deemed your acceptance of those changes.
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on 1300 001 358.
Last updated: Jan 10, 2022.
